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Privacy Policy
Last Updated: July 1, 2026
Welcome to Raymond Wear Ltd (“we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website raymondio.net (the “Site”) or purchase our handcrafted jewelry collections, including pieces made with Turquoise, Sterling Silver, Stainless Steel, and Gold Plating.
By accessing or using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information that is necessary to provide you with a secure and personalized shopping experience. This includes:
- Personal Identification Information: When you place an order, create an account, or contact customer support, we may collect your name, email address, mailing address, phone number, and payment information.
- Order and Preferences: Details about your purchases, jewelry preferences (such as metal type: Silver, Gold Plated, or Stainless Steel), and style choices.
- Technical Data: Your IP address, browser type, operating system, and browsing behavior on our Site (e.g., pages viewed, time spent) collected via cookies and similar tracking technologies.
2. How We Use Your Information
We use the collected data for the following purposes:
- Order Fulfillment: To process your payments securely, manage shipping and delivery of your jewelry items, and handle returns or exchanges according to our policy.
- Communication: To send you order confirmations, shipping updates, and respond to your inquiries regarding your purchase or our products (e.g., care instructions for Turquoise or plated gold items).
- Marketing (Opt-in): If you consent, we may send you promotional emails, newsletters, or updates about new collections (e.g., new arrivals in Silver or Turquoise designs). You can unsubscribe at any time.
- Site Improvement: To analyze how customers interact with our Site to improve our services, product offerings, and website functionality.
- Security and Fraud Prevention: To verify transactions and protect our website and customers from fraudulent activities.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data only with:
- Service Providers: Trusted partners who assist us in operating our website, processing payments (via Stripe), fulfilling orders (shipping carriers), and managing our marketing campaigns.
- Legal Compliance: We may disclose your information if required by law or in response to valid requests from public authorities (e.g., tax authorities in the United Kingdom).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data, especially sensitive payment information. Our payment gateway, Stripe, is a secure payment gateway that encrypts your financial details. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access and Rectification: You have the right to request access to the personal data we hold about you and to ask us to correct any inaccuracies.
- Erasure: You may request the deletion of your personal data, subject to legal retention requirements.
- Restriction: You may request the restriction of the processing of your data under certain circumstances.
- Opt-out: You may opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails.
To exercise these rights, please contact us using the details below.
6. Cookies Policy
We use cookies to enhance your browsing experience on our Site. Cookies help us remember your preferences (like your choice of viewing Silver vs. Gold jewelry) and analyze site traffic. You can manage your cookie preferences through your browser settings.
7. Children’s Privacy
Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
8. International Data Transfers
Your information may be transferred to and processed in the United Kingdom, where our servers are located, or to other locations where our service providers are located. By using our Site, you consent to the transfer of your information outside of your country of residence.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with a new “Last Updated” date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Raymond Wear Ltd
Email: mailto:payment@raymondio.net
Phone: +44 7426152550
Address: 148 MILTON DRIVE, BUCKIE, BANFFSHIRE, UNITED KINGDOM, AB56 1NZ
Email: mailto:payment@raymondio.net
Phone: +44 7426152550
Address: 148 MILTON DRIVE, BUCKIE, BANFFSHIRE, UNITED KINGDOM, AB56 1NZ